Implementation Manager - UK
Nomia is transforming the way organizations manage tail spend procurement.
Our AI-powered SaaS platform combines cutting-edge technology with deep human procurement expertise to simplify sourcing, drive compliance, and unlock measurable value.
With a fast-growing global customer base and teams across London, Dubai, Singapore, Krakow, Chicago, and India, we’re building a rocket ship for growth, and we’re looking for passionate, high-impact people to join us.
The Role
This role is vital for leading the successful onboarding of new customers onto the NOMIA platform. You will be a hands-on leader, adept at project and stakeholder management, with a deep understanding of procurement processes and a passion for driving rapid value for our customers.
Roles & Responsibilities
- End-to-End Project Leadership: Spearhead the complete implementation lifecycle for customers, overseeing all stages from initial planning and kick-off to go-live and final handover. This includes proactively managing all project tasks, milestones, and risks to ensure a swift and successful onboarding journey.
- Stakeholder Management & Communication: Effectively manage and communicate with a diverse range of internal and external stakeholders, including technical and data teams, functional consultants, procurement professionals, change management leaders, and supplier enablement teams.
- Portfolio Management & Prioritisation: Successfully manage a dynamic portfolio of concurrent customer projects, effectively prioritising tasks to meet competing deadlines and customer expectations.
- Customer Focus: Show an unwavering commitment to customer success, acting as the ultimate owner of the customer's onboarding journey to ensure it is both swift and successful.
- Scope & Commercial Oversight: Meticulously track project scope and budget against contractual agreements for each customer, professionally managing change requests and identifying potential for additional services
- Portfolio-Level Reporting: Design and deliver concise, consolidated status reports and dashboards for internal leadership, providing clear visibility into the health, risks, and progress of the entire customer project portfolio.
- Comprehensive Procurement Expertise: Apply deep expertise of the end-to-end procurement lifecycle to collaboratively design and build customer procurement processes from the ground up within the NOMIA platform.
- Continuous Improvement of Implementation Practices: Actively contribute to the evolution of our internal implementation methodology, developing and refining best practices to accelerate customer time-to-value.
Qualifications/Skills:
- Proven Project Management Experience: 3 to 6 years of demonstrable experience managing complex procurement transformation projects within a challenging, fast-paced environment.
- Procurement Technology Implementation: Prior hands-on experience implementing procurement software or ERP systems is essential. Examples include Ivalua, Coupa, SAP Ariba (Buying and Invoicing), or Oracle Fusion.
- Agile Project Delivery: Experience with Agile project management methodologies and their application in a software implementation context.
- Formal Project Management Credentials: A recognised project management qualification (e.g., PMP, PRINCE2) is advantageous.
- Procurement Acumen: A professional procurement qualification (e.g., MCIPS) or equivalent, demonstrating deep knowledge of procurement principles and best practices.
- Structured and Organised: A highly organised individual with a proven ability to manage multiple, complex projects simultaneously.
- Exceptional Communication and Interpersonal Skills: The ability to build rapport and communicate effectively with stakeholders at all levels of an organisation.
General Information
- Adhere to Nomia’s data protection and information security policies at all times.
- Promote diversity and inclusion in line with Nomia’s core values.
- This is a hybrid role, with three office days per week required, potentially more during training or as requested by your supervisor.
- Contribute to continuous improvement in systems and processes.
- Please note that this role description is a guideline, and duties may evolve over time.
- Department
- Customer Success
- Locations
- London
- Remote status
- Hybrid
- Employment type
- Full-time
 
About Nomia
Nomia Ltd is a Procurement Management Company.
Our specialist and experienced teams drive category and geographical insights underpinned and supported by our cloud based Nomia platform. Enabling Nomia to help transform sourcing activities for customers spend.
By combining our AI driven platform with specialism, Nomia enhances spend transparency, lowers costs, boosts compliance, minimises supply chain-risk and enables material ESG impact.
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